Privacy Policy

    1. Introduction

    2. Weare committed to safeguarding the privacy of our website visitors,service users, individual customers and customer personnel.
    3. Thispolicy applies where we are acting as a data controller with respect tothe personal data of such persons; in other words, where we determinethe purposes and means of the processing of that personal data.
    4. In this policy, “we”, “us” and “our” refer to Archibald Young Ltd. For more information about us, see Section 12.
    1. The personal data that we collect

    2. Inthis Section 2 we have set out the general categories of personal datathat we process and, in the case of personal data that we did not obtaindirectly from you, information about the source and specific categoriesof that data.
    3. We may process data enabling us to get in touch with you (“contact data“).The contact data may include your name, email address, telephonenumber, postal address and/or social media account identifiers. Thesource of the contact data is you and/or your employer. If you log intoour website using a social media account, we will obtain elements of thecontact data from the relevant social media account provider.
    4. We may process your website user account data (“account data“).The account data may include your account identifier, name, emailaddress, business name, account creation and modification dates, websitesettings and marketing preferences. The primary source of the accountdata is you and/or your employer, although some elements of the accountdata may be generated by our website. If you log into our website using asocial media account, we will obtain elements of the account data fromthe relevant social media account provider.
    5. We may process your information included in your personal profile on our website (“profile data“).The profile data may include your name, address, telephone number,email address, profile pictures, gender, date of birth, relationshipstatus, interests and hobbies, educational details and employmentdetails. The source of the profile data is you and/or your employer. Ifyou log into our website using a social media account, we will obtainelements of the profile data from the relevant social media accountprovider.
    6. We may process information relating to our customer relationships (“customer relationship data“).The customer relationship data may include your name, the name of yourbusiness or employer, your job title or role, your contact details, yourclassification / categorisation within our customer relationshipmanagement system and information contained in or relating tocommunications between us and you, or between us and your employer. Thesource of the customer relationship data is you and/or your employer.
    7. Wemay process your personal data that are provided in the course of theuse of our services and generated by our services in the course of suchuse (“service data“). The source of the service data is you and/or your employer and/or our services.
    8. Wemay process information relating to transactions, including purchasesof goods and/or services, that you enter into with us and/or through ourwebsite (“transaction data“). The transaction data mayinclude your name, your contact details, your payment card details (orother payment details) and the transaction details. The source of thetransaction data is you and/or our payment services provider.
    9. We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“).The communication data may include the communication content andmetadata associated with the communication. Our website will generatethe metadata associated with communications made using the websitecontact forms.
    10. We may process data about your use of our website and services (“usage data“).The usage data may include your IP address, geographical location,browser type and version, operating system, referral source, length ofvisit, page views and website navigation paths, as well as informationabout the timing, frequency and pattern of your service use. The sourceof the usage data is our analytics tracking system.
    11. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
    1. Purposes of processing and legal bases

    2. In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
    3. Operations -We may process your personal data for the purposes of operating ourwebsite, the processing and fulfilment of orders, providing ourservices, supplying our goods, generating invoices, bills and otherpayment-related documentation, and credit control. The legal basis forthis processing is our legitimate interests, namely the properadministration of our website, services and business.
    4. Publications -We may process account data, profile data and/or service data for thepurposes of publishing such data on our website and elsewhere throughour services in accordance with your express instructions. The legalbasis for this processing is consent.
    5. Relationships and communications– We may process contact data, account data, customer relationshipdata, transaction data and/or communication data for the purposes ofmanaging our relationships, communicating with you (excludingcommunicating for the purposes of direct marketing) by email, SMS, post,fax and/or telephone, providing support services and complainthandling. The legal basis for this processing is our legitimateinterests, namely communications with our website visitors, serviceusers, individual customers and customer personnel, the maintenance ofour relationships, enabling the use of our services, and the properadministration of our website, services and business.
    6. Personalisation -We may process account data, service data and/or usage data for thepurposes of personalising the content and advertisements that you see onour website and through our services to ensure that you only seematerial that is relevant to you. The legal basis for this processing isconsent.
    7. Direct marketing -We may process contact data, account data, profile data, customerrelationship data and/or transaction data for the purposes of creating,targeting and sending direct marketing communications by email, SMS,post and/or fax and making contact by telephone for marketing-relatedpurposes. The legal basis for this processing is our legitimateinterests, namely promoting our business and communicating marketingmessages and offers to our website visitors and service users.
    8. Research and analysis -We may process usage data, service data and/or transaction data for thepurposes of researching and analysing the use of our website andservices, as well as researching and analysing other interactions withour business. The legal basis for this processing is our legitimateinterests, namely monitoring, supporting, improving and securing ourwebsite, services and business generally.
    9. Record keeping -We may process your personal data for the purposes of creating andmaintaining our databases, back-up copies of our databases and ourbusiness records generally. The legal basis for this processing is ourlegitimate interests, namely ensuring that we have access to all theinformation we need to properly and efficiently run our business inaccordance with this policy.
    10. Security -We may process your personal data for the purposes of security and theprevention of fraud and other criminal activity. The legal basis of thisprocessing is our legitimate interests, namely the protection of ourwebsite, services and business, and the protection of others.
    11. Insurance and risk management– We may process your personal data where necessary for the purposes ofobtaining or maintaining insurance coverage, managing risks and/orobtaining professional advice. The legal basis for this processing isour legitimate interests, namely the proper protection of our businessagainst risks.
    12. Legal claims– We may process your personal data where necessary for theestablishment, exercise or defence of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure. The legalbasis for this processing is our legitimate interests, namely theprotection and assertion of our legal rights, your legal rights and thelegal rights of others.
    13. Legal compliance and vital interests– We may also process your personal data where such processing isnecessary for compliance with a legal obligation to which we are subjector in order to protect your vital interests or the vital interests ofanother natural person.
    1. Providing your personal data to others

    2. Wemay disclose your personal data to any member of our group of companies(this means our subsidiaries, our ultimate holding company and all itssubsidiaries) insofar as reasonably necessary for the purposes, and onthe legal bases, set out in this policy.
    3. Your personal data held in our website database will be stored on the servers of our hosting services providers.
    4. Inaddition to the specific disclosures of personal data set out in thisSection 4, we may disclose your personal data where such disclosure isnecessary for compliance with a legal obligation to which we aresubject, or in order to protect your vital interests or the vitalinterests of another natural person. We may also disclose your personaldata where such disclosure is necessary for the establishment, exercise,or defence of legal claims, whether in court proceedings or in anadministrative or out-of-court procedure.
    1. Retaining and deleting personal data

    2. ThisSection 5 sets out our data retention policies and procedures, whichare designed to help ensure that we comply with our legal obligations inrelation to the retention and deletion of personal data.
    3. Personaldata that we process for any purpose or purposes shall not be kept forlonger than is necessary for that purpose or those purposes.
    4. We will retain your personal data as follows:
    5. Notwithstandingthe other provisions of this Section 5, we may retain your personaldata where such retention is necessary for compliance with a legalobligation to which we are subject, or in order to protect your vitalinterests or the vital interests of another natural person.
    1. Your rights

    2. Inthis Section 6, we have summarised the rights that you have under dataprotection law. Some of the rights are complex, and not all of thedetails have been included in our summaries. Accordingly, you shouldread the relevant laws and guidance from the regulatory authorities for afull explanation of these rights.
    3. Your principal rights under data protection law are:
      1. the right to access – you can ask for copies of your personal data;
      2. the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure – you can ask us to erase your personal data;
      4. the right to restrict processing – you can ask us to restrict the processing of your personal data;
      5. the right to object to processing – you can object to the processing of your personal data;
      6. the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
      8. the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    4. Youhave the right to confirmation as to whether or not we process yourpersonal data and, where we do, access to the personal data, togetherwith certain additional information. That additional informationincludes details of the purposes of the processing, the categories ofpersonal data concerned and the recipients of the personal data.Providing the rights and freedoms of others are not affected, we willsupply to you a copy of your personal data. The first copy will beprovided free of charge, but additional copies may be subject to areasonable fee.
    5. You have the right tohave any inaccurate personal data about you rectified and, taking intoaccount the purposes of the processing, to have any incomplete personaldata about you completed.
    6. In somecircumstances you have the right to the erasure of your personal datawithout undue delay. Those circumstances include: the personal data areno longer necessary in relation to the purposes for which they werecollected or otherwise processed; you withdraw consent to consent-basedprocessing; you object to the processing under certain rules ofapplicable data protection law; the processing is for direct marketingpurposes; and the personal data have been unlawfully processed. However,there are exclusions of the right to erasure. The general exclusionsinclude where processing is necessary: for exercising the right offreedom of expression and information; for compliance with a legalobligation; or for the establishment, exercise or defence of legalclaims.
    7. In some circumstances you havethe right to restrict the processing of your personal data. Thosecircumstances are: you contest the accuracy of the personal data;processing is unlawful but you oppose erasure; we no longer need thepersonal data for the purposes of our processing, but you requirepersonal data for the establishment, exercise or defence of legalclaims; and you have objected to processing, pending the verification ofthat objection. Where processing has been restricted on this basis, wemay continue to store your personal data. However, we will onlyotherwise process it: with your consent; for the establishment, exerciseor defence of legal claims; for the protection of the rights of anothernatural or legal person; or for reasons of important public interest.
    8. Youhave the right to object to our processing of your personal data ongrounds relating to your particular situation, but only to the extentthat the legal basis for the processing is that the processing isnecessary for: the performance of a task carried out in the publicinterest or in the exercise of any official authority vested in us; orthe purposes of the legitimate interests pursued by us or by a thirdparty. If you make such an objection, we will cease to process thepersonal data unless we can demonstrate compelling legitimate groundsfor the processing which override your interests, rights and freedoms,or the processing is for the establishment, exercise or defence of legalclaims.
    9. To the extent that the legal basis for our processing of your personal data is:
      1. consent; or
      2. thatthe processing is necessary for the performance of a contract to whichyou are party or in order to take steps at your request prior toentering into a contract,

      and such processing is carried out byautomated means, you have the right to receive your personal data fromus in a structured, commonly used and machine-readable format. However,this right does not apply where it would adversely affect the rights andfreedoms of others.

    10. If you considerthat our processing of your personal data infringes data protectionlaws, you have a legal right to lodge a complaint with a supervisoryauthority responsible for data protection. You may do so in the EUmember state of your habitual residence, your place of work or the placeof the alleged infringement.
    11. To theextent that the legal basis for our processing of your personal data isconsent, you have the right to withdraw that consent at any time.Withdrawal will not affect the lawfulness of processing before thewithdrawal.
    12. You may exercise any of your rights in relation to your personal data by written notice to us.
    1. Third party websites

    2. Our website includes hyperlinks to, and details of, third party websites.
    3. In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
    1. About cookies

    2. Acookie is a file containing an identifier (a string of letters andnumbers) that is sent by a web server to a web browser and is stored bythe browser. The identifier is then sent back to the server each timethe browser requests a page from the server.
    3. Cookiesmay be either “persistent” cookies or “session” cookies: a persistentcookie will be stored by a web browser and will remain valid until itsset expiry date, unless deleted by the user before the expiry date; asession cookie, on the other hand, will expire at the end of the usersession, when the web browser is closed.
    4. Cookiesmay not contain any information that personally identifies a user, butpersonal data that we store about you may be linked to the informationstored in and obtained from cookies.
    1. Cookies that we use

    2. We use cookies for the following purposes:
      1. authentication and status– we use cookies to identify you when you visit our website and as younavigate our website, and to help us determine if you are logged intoour website;
      2. personalisation – we use cookies to store information about your preferences and to personalise our website for you;
      3. security– we use cookies as an element of the security measures used to protectuser accounts, including preventing fraudulent use of logincredentials, and to protect our website and services generally;
      4. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
      5. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
    1. Cookies used by our service providers

    2. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    3. Weuse Google Analytics. Google Analytics gathers information about theuse of our website by means of cookies. The information gathered is usedto create reports about the use of our website. You can find out moreabout Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
    1. Managing cookies

    2. Mostbrowsers allow you to refuse to accept cookies and to delete cookies.The methods for doing so vary from browser to browser, and from versionto version. You can however obtain up-to-date information about blockingand deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    3. Blocking all cookies will have a negative impact upon the usability of many websites.
    4. If you block cookies, you will not be able to use all the features on our website.
    1. Our details

    2. This website is owned and operated by Archibald Young Ltd.
    3. Weare registered in Scotland under registration number SCO34469, and ourregistered office is at Milton Road, Kirkintilloch, Glasgow G66 1SY.
    4. Our principal place of business is at Milton Road, Kirkintilloch, Glasgow, G66 1SY.
    5. You can contact us:
      1. by post, to the postal address given above;
      2. by telephone, on the contact number published on our website; or
      3. by email, using the email address published on our website.